Parimatch‑Global Privacy Policy

📄 Privacy Policy – Parimatch-Global.in

Last Updated: August 6, 2025

At Parimatch-Global, we are dedicated to protecting your personal data and being fully transparent about how we collect, use, store, and share your information. This Privacy Policy explains how your personal data is handled when you use our website, mobile applications, and customer support services.

1. Introduction & Scope

By accessing or using Parimatch-Global services, you agree to the terms described in this Privacy Policy. We may collect and process personal information to provide you with betting, gaming, and support services in compliance with legal requirements. This Privacy Policy applies to all users who visit, register, or interact with our platform.

2. Information We Collect

a) Personal Data You Provide Directly:

Full name, date of birth, gender, residential address, email address, and phone number.
Proof of identity (government-issued ID) for verification purposes.
Banking and payment details, including credit/debit card information or e-wallet accounts.
Any data submitted through customer support queries, feedback forms, or live chat.

b) Automatically Collected Data:

IP address, device type, browser type, operating system, and access timestamps.
Site usage patterns, session duration, clicks, and navigation paths.
Device identifiers and location data (when permissions are enabled).

c) Payment & Transactional Data:

Details of deposits, withdrawals, bonuses, winnings, transaction amounts, payment method, and transaction history.

d) Gameplay & Behavioral Data:

Game participation history, betting patterns, wager amounts, frequency of play, and signs of irregular or harmful behavior patterns.

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:

To create and maintain your user account.
To verify your identity, age, and compliance with legal obligations.
To process deposits, bets, withdrawals, and track transactions.
To provide responsive customer support and communicate service-related notifications.
To monitor user activity for fraud prevention, risk management, and responsible gambling interventions.
To personalise your experience through offers, promotions, and tailored content.
To analyze usage trends for platform improvement and service optimization.
To comply with regulatory, anti-money laundering (AML), and legal obligations.

4. Legal Basis for Processing

We process your data based on:

Contractual necessity: To fulfill our obligations and provide you with requested services.
Legal compliance: For verification, fraud checks, and regulatory reporting.
Legitimate interest: For platform security, service enhancements, and fraud monitoring.
Consent: For sending marketing communications and personalized offers (you can withdraw consent anytime).

5. Sharing of Personal Data

We may share your information with:

Trusted affiliates and group companies for operational purposes.
Third-party service providers such as payment gateways, KYC verification agencies, and marketing partners.
Regulatory bodies, law enforcement agencies, or courts, when legally required.
Auditors, consultants, or potential business successors, in case of a merger, acquisition, or restructuring.

We never sell or lease your personal information to third parties for advertising purposes without your explicit consent.

6. Data Retention Policy

We retain your personal data:

For as long as your account is active and for the duration necessary to fulfill the purposes outlined in this Privacy Policy.
Even after account closure, data may be retained for up to five years to comply with financial and anti-money laundering regulations.
After the retention period, personal data will be securely deleted or anonymized.

7. Your Rights as a User

You have the right to:

Request access to your personal data.
Correct inaccurate or incomplete information.
Request deletion of your data (subject to regulatory limitations).
Restrict or object to data processing where applicable.
Request a portable copy of your personal data.
Withdraw consent to marketing communications at any time.

Requests related to your data rights can be made through our Customer Support. We may require identity verification to process such requests.

8. Data Security Measures

Parimatch-Global employs robust technical and organizational security measures to protect your data, including:

SSL encryption for data transmission.
Secure servers with restricted access.
Regular security audits and vulnerability assessments.
Two-Factor Authentication (2FA) for user accounts.
Internal data protection policies enforced among employees and contractors.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, including:

Analyzing website traffic and user behavior.
Remembering login preferences and custom settings.
Delivering targeted promotions and advertisements.
Identifying fraudulent or suspicious activity.

You can control cookie settings through your browser preferences. Certain cookies are essential for site functionality and cannot be disabled.

10. Changes to This Privacy Policy

Parimatch-Global may update this Privacy Policy from time to time. Significant changes will be communicated via email, website notifications, or platform alerts. We recommend reviewing this Privacy Policy periodically to stay informed of any updates.

Continued use of our services following changes implies your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or wish to exercise your privacy rights, please contact:

Data Protection Officer – Parimatch-Global
Email: support@parimatch-global.in

We are committed to addressing your concerns promptly. If you are unsatisfied with our response, you may escalate the issue to your local data protection authority.